Text messages

What our text messages look like 

During your journey through West Sussex Sexual Health, we will keep in contact you mainly via text messages. We have highlighted a few of our most frequently used messages so it is clear what each message means. 


Appointment reminder

If you have have booked an appointment you will receive an appointment reminder text. It is important to remember that our appointment clinics are extremely busy. Please ensure that you cancel the appointment if you are unable to attend. 

Contact after you have attended for testing

After attending the clinic for testing, you will receive a message to confirm the result. Below is an example of a negative and positive message. 


Negative message 

Positive message 

Depending on the type of infection found, the layout of this message may be different or have additional information that if specific to the care you have either received or may need. 


Repeat testing needed 

Occasionally there may be an issue with the processing of your test. In the rare event of this happening, we will contact you via text to arrange another appointment for retesting. 


How helpful did you find this information?

[recaptcha class:c-captcha]