Staff only – Lilie request

Adding slots can be completed by local leads. Please speak to a member of your team for assistance.

Remember, that slots can not be added to past clinics. Alternatively, post the request on the group Teams chat, another user maybe able to assist.

Please complete the form below (marking as a low priority) and a member of the data team will get back to you as soon as possible. Alternatively, Post the question on the group Teams chat, another user may already have the answer.

Clinics are notoriously difficult to modify/change once they have been added and patients are booked in. Please consider the following before placing a request:

Can the request wait until the clinics are due to be republished?

Are their patients already booked into the slots? If, Yes the patient will need to be moved before any amendments

Will patients need to be rescheduled? If the clinic requires time changes are any preexisting booked patients aware of the change?

Are you requesting a clinic to be added too soon? Clinics are published at 3 to 6 month intervals with the exception of specialist clinics

Answered 'No' to all the above questions? Proceed to request:

Before place a request, please consider the following:

Are you able to connect to the internet (try accessing Google) ?

If no, you will be unable to connect to Lilie. Are all of the cables connected to the back of the PC?

Are you definitely logging on to Lilie Live and not Lillie Training?

Have you typed your username in capital letters? Usernames should be entered BLOGGSJ not Blogsj

Please only complete the form below if you have ruled out all of the above

Before completing the below request. Please go through the following actions:

Restart Lilie or computer

Ask if this has happened to a number of users in your locality at the same time

Please only continue with the request if you have completed the above actions to no avail.

It may be worth asking a more experienced colleague for advice in the first instance. The most common questions we get asked are:

Q: How do I code a HIV patient for a full screen -HIV testing?

A: The same way you would code a -HIV patient.

Q: Do HIV patients have a separate GU episode for vaccinations?

A: Yes

Q: Where do I code a pregnancy test if the patient only attended for GU?

A: SRHAD against GU episode, remove contraception status and method.

If you still need advice please submit a low priority request and a member of the team will be in contact as soon as they can.

I'm afraid we are unable to assist with the following requests:

Printer problems

VPN requests

VPN issues

Home WIFI (Shielding)

Outlook issues

Microsoft Teams issues

Any Microsoft program issues

Access to other programs

Access to shared drives

New user windows account requests Faulty equipment

Telephony issues (other than CBL)

If your request relates to any of the above. Please contact the IT team using the self-service portal or by calling 85150.

Thank you

You have marked this ticket as a medium priority: Medium priority examples: Unable to code patient affecting tariff payments New user starting imminently

You have marked this ticket as a low priority. We are experiencing a high volume of low priority requests. Please bear in mind, your request may take several weeks to action. If you would like to know the status of your ticket please contact a member of the team.